Restaurant Policies

Rules are rules.

This Policy Statement has been prepared to affirm Wild Wing’s strong commitment to maintaining the privacy of its customers, franchisees (existing and potential), suppliers, and others and to inform these individuals of its practices concerning the collection, use and disclosure of personal information provided to Wild Wing about any identifiable person excluding Wild Wing’s employees.

The purpose of this Policy Statement is to establish, in accordance with the Personal Information Protection and Electronic Documents Act (Canada), rules to govern the collection, use and disclosure of personal information in a manner that recognizes the right of privacy of individuals with respect to their personal information and the need of Wild Wing to collect, use or disclose personal information for purposes that a reasonable person would consider appropriate in the circumstances.

Wild Wing recognizes its responsibility for personal information under its control and has designated a Corporate Privacy Officer to oversee the collection, use and disclosure of personal information within the organization, and to ensure compliance with the Personal Information Protection and Electronic Document Act (Canada) and any other applicable provincial privacy legislation.

Before the collection, use and disclosure of personal information, Wild Wing will make a reasonable effort to ensure that the individual is advised of the purposes for which the information will be used and to obtain the consent of the individual. However, consent will not be required where inappropriate in the circumstances including, without limitation, in the case of a compromise to the availability or accuracy of the information being collected, used and disclosed as part of an investigation into the breach of an agreement or a contravention of law, an emergency that threatens the life, health or security of a person, or as required by law. Consent may be express or implied.

Wild Wing will not, as a condition of the supply of a product or service, require an individual to consent to the collection, use, or disclosure of personal information beyond that required to fulfill the explicitly specified purpose(s).

An individual may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice to Wild Wing. Wild Wing will inform the individual of the implications of such withdrawal.

Limiting Collection
The collection of personal information will be limited to that which is necessary for the purposes identified by Wild Wing.

Limiting Use, Disclosure and Retention
Personal information will not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual as required by law. Personal information will be retained only as long as necessary for the fulfillment of those purposes.

Personal information will be as accurate, complete, and up-to-date as is necessary for the purposes for which it is used.

Wild Wing will take such steps as are necessary to establish and implement security safeguards to protect the personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification.

The nature of the safeguards will vary depending upon the sensitivity of the information that has been collected, the amount, distribution and format of the information, and the method of storage. More sensitive information will be safeguarded at a higher level of protection.

Wild Wing will make their employees aware of the importance of maintaining the confidentiality of personal information.

Wild Wing will take reasonable care in the disposal or destruction of personal information to prevent unauthorized parties from gaining access to the information.

Wild Wing will make readily available to individuals specific information about its policies and practices relating to the management of personal information.

Individual Access
Upon written request, an individual will be informed of the existence, use, and disclosure of his or her personal information and will be given access to that information. However, in certain situations, Wild Wing may not be able to provide access to all the personal information it holds about an individual including, without limitation:

1. information that is prohibitively costly to provide;

2. information that contains references to other individuals;

3. information that cannot be disclosed for legal, security, or commercial proprietary reasons; and

4. information that is subject to solicitor-client or litigation privilege.

An individual may be required to provide sufficient information to permit an organization to provide an account of the existence, use and disclosure of personal information.

Wild Wing will respond to an individual’s request within a reasonable time period not later than 30 days, unless extended in accordance with applicable law. Wild Wing’s response will be at minimal or no cost to the individual.

Challenging Compliance
An individual will be able to address a challenge concerning compliance with this Privacy Policy with Wild Wing’s Corporate Privacy Officer. Wild Wing will inform individuals who make inquiries or lodge complaints of the existence of relevant complaint procedures. All complaints will be investigated, and if a complaint is found to be justified, Wild Wing will take appropriate measures, including, if necessary, amending its policies and practices.

UFC Fight Night Seating
Due to the the high demand of seating required for UFC fight nights, guests may be asked to be seated at a table more appropriate for the size of their group as opposed to their seating preference in an attempt to accommodate as many customers as possible. This exception only applies to UFC fight nights. If guests mention they have more members arriving soon, they have up to 20 minutes for their party to arrive, after which they will be asked to move to a more appropriate table.